Send us an email by clicking above. Or you can text us at 1-888-296-6960. This number can only receive text messages. Looking forward to hearing from you!

Averraglow FAQ

As a reminder, the perks of subscribing are:&#xA0;<ul><li style="font-size: 16px;">You receive 10% off of every subscription order.&#xA0;</li><li style="font-size: 16px;">Subscription orders ship for a flat discounted rate of $8.99 for orders under $125. For subscription orders over $125, shipping is free.</li><li style="font-size: 16px;">You are ensured your skin receives its nourishing skincare on time.</li></ul>If you feel you have enough product to last a while, you can log in to your account and reschedule the date as far out as you need to, thus continuing to keep the above perks and benefits when the time comes for re-ordering. You also have the option of swapping products. For example, if it is not time to replenish the entire kit, you can swap the kit out for the Cleansing Duo (#1 Dew and #2 Nectar)However, if you still need to cancel you may do so by logging into your account and scrolling down to the &quot;Manage Subscription&quot; button or by contacting glowteam@averraglow.com.

As a reminder, the perks of subscribing are:. If you feel you have enough product to last a while, you can log in to your account and reschedule the date as far out as you need to, thus continuing to keep the above perks and benefits when the time co

What if I Want to Cancel My Subscription

Subscriptions

Where do we ship?

When will my order ship ?

Do you ship internationally?

Do you ship to APO/FPO addresses?

What is your refund/ return policy?

Do you offer expedited shipping?

My package tracking says delivered but I did not receive it

Shipping

Can I return my product?

Damaged product during transit

An item is missing from my order

Allergic reaction

What if I don’t see immediate results?

Here are a few things we would like you to know before you buy

Return Policy

Are the products gluten free?

Do you test on animals?

Are your products vegan?

Is this good for sensitive skin?

Is this safe to use during pregnancy?

Are your products paraben free?

Your products do not contain any ingredients I have ever tried for my breakouts, so why would they work?

Do your products contain Coconut Oil?

Do your products have fragrance or scent?

What grade of ingredients do you use?

Will the products clog my pores?

Can you tell me about the ingredients in your products?

Does the Clear Skin Kit help with Perioral Dermatitis?

Ingredients

Will these products help with blackheads?

Do you have samples I can try first?

Will this help my acne scars?

How are your products different from others I have tried?

Does everyone have a purging phase?

If I do purge how long is that going to last?

Will my products expire?

How should I store my products?

Is this safe for teens or pre-teens?

I have dry skin and breakouts, will this help me?

I am feeling oily when I use the products, is this right?

Is there a guarantee this will clear up my skin?

Which kit should I buy?

Will this work for Cystic and Hormonal Breakouts / Acne?

What is the difference between the Flawless Water Creme and Nourishment Cream?

Can I use this skincare if I have oily skin?

Will these products help my Rosacea?

How long will it take to see results?

I am breaking out when using your products, is this normal?

Will I breakout first and then clear up?

Will these products dry my skin out?

Can I use these products even if I don't have breakouts?

Will putting oil on my skin make me break out?

Product Questions

How do I sign up for rewards?

How Do I Redeem My Points on My Order?

What are the loyalty tiers and perks of each?

Can I use more than one reward code per order?

Where can I find out how many points I have and do my points expire?

I redeemed my points and could not use them due to a sale. Did I lose my points?

Loyalty Rewards

How do I subscribe?

How Do I Manage My Subscription?

Can I apply a loyalty reward to my subscription order?

What if I Want to Cancel My SubscriptionUpdated 3 months ago