Due to the small batch, hand-crafted nature of our skincare, all purchases are final. However, if a shipping box has not been opened and is still sealed, the package may be returned within 10 days of delivery. Please reach out to: glowteam@averraglow
If a product was damaged during transit, please send a photo within 48 hours of delivery to our client success team. They will help you with a replacement of the damaged product. ([email protected])
We apologize for any inconvenience caused by a missing or incorrect product in your order. Kindly reach out to our team at [email protected], providing details of the issue. Please include a photo of the items you received, placed in front of t
While we strive to use ingredients that are highly effective for sensitive, breakout-prone skin and generally non-irritating, we understand that individuals may have allergies to specific ingredients. We kindly ask that if you are sensitive or allerg
We completely understand why you would be asking this question after you have tried so many failed or mediocre products. It’s normal to be asking what happens if the product doesn't do what is outlined. We are sure you would much rather see results a
It takes time to see results. Each person is unique in how long it takes to clear up. Some need a couple weeks, some need a couple months. Depending on how long you have been dealing with breakouts and how much inflammation is below the surface will